The VCS Alliance is committed to working in an open and accountable way that builds trust and respect for all our staff and community. We also want to ensure the highest standards of activities across our organisation.
We take concerns, complaints, and compliments seriously, and we treat them as an opportunity to develop. This is why we are always very grateful to hear from people who are willing to take the time to help us improve. We always thank people who provide us with feedback.
Please read our full Concerns, Complaints and Compliments Policy.
To submit a compliment please just email us at info@thevcsalliance.org.uk
If submitting a complaint or concern, we want to make sure that submitting a complaint is simple as possible, and you can contact us in writing whichever way is more convenient for you:
- By email: please e-mail Feedback@thevcsalliance.org.uk
- By post: marked ‘Confidential’ – to the Complaints Coordinator – The VCS Alliance, Perkin
House, Grattan Road, Bradford, BD1 2LU.
Please include your name, address and contact telephone number in your email or letter so that we
can get back in touch with you easily.
To ensure we deal with your complaint promptly and accurately we need to know:
- Exactly what the problem is and how it has occurred – give as much information as possible.
- How it has affected you.
- What you consider should be done to put the matter right.
To find out what to expect from our full Complaints procedure after raising an issue, please read our Complaints Policy as linked above.
